Frequently Asked Questions

1. Who is eligible for the PittPerks programs?
   Voluntary benefits will be offered to full-time regular faculty, staff, and research associates. Part-time regular faculty appointed at 50% effort or more and all part-time regular staff will also be eligible for voluntary benefits. Voluntary benefit premiums will be taken as a payroll deduction.
   All faculty and staff classified as having a "regular" employment status will be eligible for the University discount program.
   NOTE: Employees on a 4/4 pay frequency will be eligible for employee discounts only.
2. Who should I call with questions regarding PittPerks benefits or payroll deductions?
   Questions should be directed to PittPerks customer service at (888) 689-9696 or pittperks@corestream.com.
3. I'm an eligible University of Pittsburgh employee. How do I access the PittPerks site?
   Single sign-on capabilities are used so when you connect to the PittPerks site through the my.pitt.edu portal, you will be automatically logged in without having to enter your University ID and password again (your University of Pittsburgh logon username and password). When accessing www.pittperks.com directly, you will also follow the SSO process. Please verify that all fields are complete, ensuring that your last name matches the way it appears on your pay statement. If you need assistance logging in or have questions regarding PittPerks programs, contact customer service at (888) 689-9696 or pittperks@corestream.com.
4. Where can I find my Employee ID number?
   For some programs, you may need to supply your Employee ID number. If you do not know your Employee ID, you can find it on your pay statement, at the top, under Employee ID. It can also be found online through employee self service in PRISM.
5. I just signed up for a program through one of the voluntary benefit providers. How long will it take before I see the deduction on my earnings statement
   Depending on the program, your deduction should begin within the next two pay cycles. PittPerks deductions will appear on your pay stub as "EE Discount Prog." If you have questions, please contact customer service at (888) 689-9696 or pittperks@corestream.com.
6. Are the deductions after-tax or pre-tax?
   All voluntary benefits deductions are after-tax.
7. I signed up for more than one benefit that is available on the website. Will I see multiple deductions on my paycheck?
   No. All programs that are available on the website will be paid by one consolidated deduction on your paycheck. You will be able to see a breakdown of your deductions on the PittPerks website. Please visit PittPerks and select “My Deduction History” under “My Tools” to access your information.
8. Are the deductions after-tax or pre-tax?
   All voluntary benefits deductions are after-tax.
9. I am having an issue accessing the Deduction History. Who do I contact?
   You must first log in to the PittPerks site to access your deduction history report. Deduction History is available through the My Tools menu. If you are having any issues with the registration or login you may email PittPerks customer service at (888) 689-9696 or pittperks@corestream.com.
10. Why did Corestream choose to present only MetLife and Travelers coverage for the Auto Insurance Quoting Tool?
    These carriers underwent the task of obtaining state approval from each State Department of Insurance (DOI) to offer exclusive employee discounts.
11. Why should I choose Liberty Mutual, MetLife or Travelers Auto and Home insurance?
    These carriers offer a discount that is not available to the general public. If you go directly to the carrier for a quote, they will not provide you with the same rate that you can get through PittPerks. There are a few exceptions to this rule, such as, if you are a long-time customer of theirs, but for the most part, you will save more through the PittPerks program.
12. Who do I contact if I have a question or problem with a service or plan that I signed up for?
    PittPerks does not sell products or fulfill orders – the relationship formed is directly between you and the insurance carrier or vendor. Each insurance carrier or vendor has a customer service email and phone number. You may also contact Corestream's customer service for assistance at (888) 689-9696 or pittperks@corestream.com if you need to escalate.
13. How do I cancel my coverage?
    If you are a participant in a program with a carrier and would like to cancel, please refer to the cancellation process below. Please allow 30 days for the cancellation to process.
    

    Cancellation Process by Product or Insurance Carrier:

    InfoArmor Identity Protection
    Employees that wish to cancel their coverage may do so by logging into PittPerks; going to the InfoArmor page; clicking the enrollment link; and choosing "Cancel." Employees may also contact customer service at (888) 689-9696 or pittperks@corestream.com.
    
    MetLife Auto and Home Insurance
    Cancellation policies differ by state; therefore, the employee must call the MetLife Call Center at 1-800-438-6388 for cancellation terms and processing.
    
    MetLife Legal Plans
    The plan is a year-long commitment. Employees that wish to cancel their coverage may do so during their annual open enrollment period by logging into PittPerks, going to the MetLife Legal Plans page, clicking the enrollment link, and choosing "Cancel." Employees may also contact customer service by calling 1-888-689-9696 for assistance.
    
    Travelers Auto and Home Insurance
    To cancel a Travelers Insurance policy, the employee needs to call the Travelers Customer Service Center at 1-888-695-4640. Please reference your policy number, which can be found in your Insurance policy.
    
    If the policy has been paid in full or is on direct bill, any refund on earned premium due to the employee will be sent to them. In the case of payroll deduction, Travelers may need to take one or more final deductions until the policy is paid back to the cancel date since payroll deduction policies are billed in arrears.
    
    Nationwide Pet Health Insurance
    Policyholders may cancel a policy at any time by contacting Nationwide directly at 1-877-738-7874 or optionally, by notifying Nationwide in writing via fax at 1-714-989-0537, or mail at P.O. Box 2344, Brea, CA 92822, or online at the Policyholder Portal.
14. How do I receive my refund?
    If you require a refund for a product or service please contact the carrier or vendor directly to discuss details of the refund. Refunds may take between 30 to 60 days to process.